Doordash

How Defiant achieved a 32% increase in new customers in Q2 2025
32%

increase in new customers in Q2 2025¹

17%

decrease in CPA against their core acquisition average²

29%

lower CPA across motion assets tested in Q2 2025³

Case Study

About Doordash

DoorDash is one of the world’s largest on-demand food delivery platforms, servicing millions of customers across Australia and the globe. In a highly competitive category, DoorDash needed thumb-stopping creative that could keep performance high and maintain local relevance across multiple regions.

The Defiant team was engaged to provide always-on creative support to provide consistent, high-volume output across motion, static, and UGC formats. While DoorDash had strong in-house media buying capabilities, they needed a performance-driven creative partner to complement their internal teams and elevate their testing strategy.

The Challenge.

DoorDash engaged Defiant to maintain fresh creative at the volume and speed necessary to compete on paid social. Internal teams were time-poor and needed a specialised performance lens to translate brand assets into high-performing ad content.
  • Internal resources were stretched across multiple workstreams
  • Brand assets weren’t consistently adapted for platform performance
  • Campaigns needed rapid creative rotation to avoid fatigue
  • Local nuance was essential to ensure regional relevance
Strategy #1

Performance-Driven UGC Output

We built a pipeline of user-generated content tailored to each market and vertical. Creators were selected to reflect diverse local audiences and were guided by conversion-focused briefs. This ensured content was aligned to DoorDash’s brand while driving relevance, authenticity, and measurable performance improvements across key campaigns.

Strategy #2

Motion for Feed Disruption

We transformed DoorDash’s existing brand assets into high-impact, feed-optimised creative. By shortening runtime, sharpening CTA delivery, and incorporating bold transitions, we turned static brand material into dynamic ads that held attention and communicated value clearly across Meta, TikTok, and Snapchat.

Strategy #3

Creative Volume to Match Media Velocity

With DoorDash running consistent paid media across multiple channels, we introduced a creative sprint model that aligned with their cadence. Each sprint delivered a diverse mix of assets including statics, carousels, UGC, and motion design, giving their team the tools to refresh fatigued ads and maintain efficiency at scale.

Strategy #4

Collaborative Creative Testing Framework

Working alongside DoorDash’s internal media team, we helped define hypotheses, isolate variables, and track performance through detailed feedback loops. Insights from each sprint informed the next, allowing us to improve asset success rates over time and double down on high-converting formats, hooks, and visual styles.

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