Milky Lane Case Study
Juicy burgers and over-the-top desserts meet amazing cocktails in a one-of-a-kind iconic institution. Milky Lane’s been shaking up the burger scene since 2016, and won a legion of fans along the way, cementing themselves as one of Australia’s fastest growing fast food franchises.
1200%
Return on investment
379%
Increase in bookings
300%
Revenue Growth
The Mission.
Milky Lane had shown Australian hospitality venues how to crush social media, organically. Their engagement stats put them up there with the biggest brands in the world such as McDonalds & KFC, but they had no system to consistently turn those engagement stats into bookings.
The founders had been looking for a digital marketing agency in Australia for over a year without being able to find someone that they could trust with their brand. The mission was simple. Create a predictable and repeatable digital marketing infrastructure that would support Milky Lane’s fast growing franchise model & facilitate national and international expansion. Our target was to achieve a minimum of 4X ROAS (Return on Adspend)
The Solution.
We knew that Milky Lane had a lot to offer in terms of the in-store dining experience, if we could just get people into the store we knew that they’d come back for more. We also had a strong drawcard for ads in the sense that their organic content was mouthwatering to say the least. These 2 things combined were the reason that we were so excited to work with the brand in the first place, but the challenge of “turning that attention into bums on seats” as founder Christian often referred to it, was still quite elusive for them.
Our first step was to analyse all of their organic posts to see which burgers, cocktails and desserts were getting the most engagement. After a quick analysis, our creative team got to work and started designing assets with all the best performers and we started offering incentives for booking online. The response was almost instant!
We then realised that although our creatives were being clicked on with over 5% Unique Outbound CTR (cold audience), we were experiencing a large drop off from click to landing page view. This indicated page load speed issues that we fixed immediately and we took the drop off rate from 34% to just 5%.
The Results.
“Since joining Defiant they’ve delivered over 12x return on our investment including their agency fees. I never trusted our brand with an Agency before Defiant but I’m glad I let them work their magic, the results have been phenomenal”
Christian Avant
Director
Our Services.
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Strategic campaign roadmap & launch plan
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Paid performance (Social & Search)
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Creative strategy
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Direct response copywriting
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Ads Creative
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Email & SMS Marketing
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Conversion rate optimisation
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Landing page design
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Lead generation
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Profit & loss analysis
